Privacy Policy

Last Updated: 21st May 2026

1. Introduction

Altitude by Alexander Nietosvuori ("Altitude", "we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, request our services or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Altitude by Alexander Nietosvuori

Luxury in-flight dining services for private and executive aviation across the North of England and Scotland.

For any questions regarding this Privacy Policy or your personal data, please contact:

Email: provisions@altitudean.com
Telephone:
Address:

3. Information We Collect

We may collect and process the following information:

Information You Provide

When you contact us through our website, email or telephone, we may collect:

  • Name

  • Company name

  • Email address

  • Telephone number

  • Flight details

  • Catering requirements

  • Dietary requirements and preferences

  • Billing information

  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referral source

  • Cookie and analytics data

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and requests

  • Provide quotations and proposals

  • Deliver catering services

  • Manage bookings and client relationships

  • Process payments and invoices

  • Improve our website and services

  • Send service-related communications

  • Meet legal and regulatory obligations

  • Prevent fraud and protect our business

We will only use your personal information where we have a lawful basis to do so.

5. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contractual Necessity

To provide our services, fulfil bookings and manage client accounts.

Legitimate Interests

To operate and improve our business, communicate with clients and ensure website security.

Legal Obligation

Where we are required to retain records or provide information to regulatory authorities.

Consent

Where you have specifically consented to receive marketing communications or accepted optional cookies.

You may withdraw consent at any time.

6. Marketing Communications

We may send information regarding our services, updates and news where you have requested or consented to receive such communications.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will never sell your personal information to third parties for marketing purposes.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Payment providers

  • Website hosting providers

  • IT and technical support providers

  • Professional advisers such as accountants and legal advisers

  • Regulatory authorities where required by law

All third parties are required to protect your information and only process it in accordance with applicable data protection laws.

8. International Transfers

Some service providers may store or process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used to:

  • Remember user preferences

  • Improve website functionality

  • Analyse website traffic

  • Measure marketing effectiveness

You can control or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy.

11. Data Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed as completely secure.

12. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request transfer of your data

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided above.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites and encourage you to review their privacy policies separately.

14. Children's Privacy

Our services are intended for business and professional clients within the aviation sector and are not directed at children under the age of 13.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

Any updates will be published on this page with a revised "Last Updated" date.

16. Complaints

If you have concerns about how we process your personal information, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with the:

Information Commissioner's Office

For further information visit:

Information Commissioner's Office

Contact Us

Altitude by Alexander Nietosvuori
Luxury In-Flight Dining for Private & Executive Aviation

Email: provisions@altitudean.com
Telephone:
Address:

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.